Informations for Shipping & Returns* (not for Reseller)

Informations for Shipping & Returns* (not for Reseller)

A. Shipping - GERMANY: 

1. Standard shipping with DHL

1. 1. Shipping costs for payments with prepayment, Paypal, Sofortbanking:

For delivery within Germany we charge a flat rate of 5,90 EUR per order. From an order value of 90,00 EUR we deliver free shipping within Germany (except for the options day of wish and desired time, conditions see under 2. Delivery by DHL package)

Please note that DHL / UPS deliver on weekdays between 8am and 4pm. If no one is at home during this period, please provide an alternative delivery address when ordering. You can permanently create these in your customer account. Optionally you can use "DHL desired package". You will find this option at the end of the ordering process under "Select shipping method". There you can specify a desired day, a desired time (6-8pm or 7-9pm), as well as a desired location (neighbors, garage, etc) to which the package is to be delivered. Please refer to section 2 for the charges for DHL Desired package.

1. 2. For payment by cash on delivery:

For delivery within Germany we charge a flat rate of 5,90 EUR + 6,90 EUR COD fee. From an order value of 90,00 EUR the COD charge of 6,90 Euro is charged. (Except for options day of wish and time of day, conditions see under 2. Delivery by DHL package)

2. Delivery by DHL - Desired package (Optional shipping, must be selected):

If the options day and time are selected, additional fees are charged:

2.1. Desired day:    0,99 EUR per shipment
2.2. Desired time:   3,99 EUR per shipment
2.3. Desired neighbor / location: free of charge

The total sum of the shipping costs results from the selected options and is summarized under "shipping costs" at the end of the order process:

Sample: Value below 90 EURO 
Shipping cost amount
Flat rate shipping 5,90 €
Desired Day: Thursday 0,99 €
Desired Time: 6-8 pm 3,99 €
Total Shipping Costs
11,93 €

 

Sample: Value above 90 EUR
Shipping cost amount
free shipping
0,00 €
Desired Day: Thursday 0,99 €
Desired Time: 7-9 pm 3,99 €
Total Shipping Costs 4,98 €

Please note that a timely delivery for the DHL desired package can only be made with timely payment receipt, e.g. with "paypal", "sofort banking" or "cash on delivery". Please note the bank transfer times when paying by prepayment.

3. Shipping to a DHL Packing-Station:

3. 1. Shipping costs for payments with prepayment, Paypal, Sofortbanking (COD is not possible):

Deliveries to DHL Packstations are subject to a max. Package size of 60 x 35 x 35 cm and a total weight of up to 20kg, equivalent to a quantity of about 12 bottles in the Bordeaux format. The shipping address must contain your DHL customer number and the correct address of the Packstation (number). Only through this information will it be possible to ship to a DHL-Packstation at the end of the ordering process.

B. Standard shipping with UPS - Transborder

We deliver to the following countries within Europe:

Austria, France, Denmark, Belgium, Luxembourg, Netherlands:
Flat rate 14.20 EUR

Great Britain, Finland, Sweden:
Flat rate 20.50 EUR

Poland, Czech Republic, Slovakia:
Flat rate 22,00 EUR

Bulgaria, Estonia, Lithuania, Latvia, Romania, Hungary:
Flat rate 22.50 EUR

Italy, Greece, Ireland, Croatia, Portugal, Slovenia, Spain:
Flat rate 25,00 EUR

Other countries on request.


For the shipping of wine we use DHL and UPS approved shipping boxes, which can be recycled into the paper container as normal after use. In part, we use BIO chips based on corn for the interior padding of fragile goods. These can normally be disposed of as compost or in the BIO bin.

If you have any questions regarding shipping, please call 07131 - 797946 (Mon-Fri 9:00 am - 1:00 pm and 2:00 pm - 6:00 pm)

Your Italvino team