Informations for Shipping & Returns* (not for Reseller)

A. Shipping - GERMANY: 

1. Standard shipping with DHL

Shipping costs for payments with prepayment, Paypal, Sofortbanking:

For delivery within Germany we charge a flat rate of 5,90 EUR per order. From an order value of 90,00 EUR we deliver free shipping within Germany.

Please note that DHL / UPS deliver on weekdays between 8am and 4pm. If no one is at home during this period, please provide an alternative delivery address when ordering. You can permanently create these in your customer account.

 

2. Shipping to a DHL Packing-Station:

Shipping costs for payments with prepayment, Paypal, Sofortbanking:

Deliveries to DHL Packstations are subject to a max. Package size of 60 x 35 x 35 cm and a total weight of up to 20kg, equivalent to a quantity of about 12 bottles in the Bordeaux format. The shipping address must contain your DHL customer number and the correct address of the Packstation (number). Only through this information will it be possible to ship to a DHL-Packstation at the end of the ordering process.

B. Standard shipping with UPS - Transborder

We deliver via UPS to the following countries within the EU (including Great Britain until 2020/12/31):

Germany (after selection in the checkout) (flat rate 5.90 €, from 90 € free shipping)

Austria, France, Denmark, Belgium, Luxembourg, Netherlands:
Flat rate 14.50 EUR

Finland, Sweden:
Flat rate 21.00 EUR

Poland, Czech Republic, Slovakia:
Flat rate 22,00 EUR

Bulgaria, Estonia, Lithuania, Latvia, Romania, Hungary:
Flat rate 23.00 EUR

Italy, Greece, Ireland, Croatia, Portugal, Slovenia, Spain:
Flat rate 25.50 EUR

Iceland, Liechtenstein, Malta, Cyprus and Norway are not delivered directly. No direct delivery to Switzerland.

For the shipping of wine we use DHL and UPS approved shipping boxes, which can be recycled into the paper container as normal after use. In part, we use BIO chips based on corn for the interior padding of fragile goods. These can normally be disposed of as compost or in the BIO bin.

If you have any questions regarding shipping, please call 07131 - 797946 (Mon-Fri 9:00 am - 1:00 pm and 2:00 pm - 6:00 pm)

Your Italvino team